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Unified Communications

Viatek | Bendigo

The business world is more connected than ever and keeping communication links performing at maximum efficiency is a vital task. At Viatek, we design, build, and manage unified communications (UC) platforms that deliver voice, video, chat, and collaboration services.

close up of microphone headset resting on a laptop

Our areas of focus include:

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Hosted voice solutions

Based on a cloud PBX offering from technology partner Access4, this solution enables clients to transition from aging and expensive on-premise PBX phone systems to a next-generation alternative
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Unified Communications

This offering comprises cloud-based voice, video, chat and share capabilities delivered through a unified interface to end users via a range of different devices
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Microsoft Teams

We deploy this powerful, integrated suite that allows workers to communicate and share information in an efficient and secure manner
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Contact centre

This platform allows an organisation to shift away from a traditional, centralised contact centre facility and have agents working from any location
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Self-service

To ensure a UC infrastructure operates at maximum efficiency, our team can deploy the self-service Access4 sasboss portal through which all users can be managed and services configured