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Our areas of focus include:
24/7 National Service Desk
This fully Australian-based service operates around the clock to provide comprehensive support for all clients. We understand that situations can change at any given time, and strive to be able to engage with, communicate with and support our clients around the clock to provide guidance, regardless of the situation.
Proactive Monitoring and Management
Knowledge Management and Reporting
Fixed monthly costs
Optional service delivery manager
On-Demand Access to Consultants
Why choose us?
As a managed IT services provider, Viatek provides consistent and effective IT infrastructure management for their clients. These services will not only help to make changes and deploy important operational packages, but also help to maintain and provide support for ongoing technology solutions. Customer engagement and communication is a crucial aspect of our process, and we strive to keep clients updated through regular reporting per month of changes and performance in our IT operations management. In doing so, clients are able to see the effect and results of our involvement whilst ensuring operational success is maintained. Data is communicated to allow for effective reporting and analysis, to allow for any changes to be made based on this. With a variety of different support and software packages available for deployment and integration into current infrastructure, in conjunction with our qualification and ability to do so properly, Viatek remains the best option for businesses looking to take their operations and infrastructure to the next level of efficiency.
For effective IT solutions and management of operations and infrastructure, look no further than Viatek.