Managed Services
Viatek | Ballarat
Effective management of a technology stack is essential to ensure peak performance. Viatek’s Managed Services solutions deliver comprehensive oversight of an entire IT infrastructure.
Our areas of focus include:
24/7 national service desk
This fully Australian-based service operates around the clock to provide comprehensive support for all clients
Proactive Monitoring and Management
We deploy a range of industry-leading tools within our client’s IT environments
Knowledge Management and Reporting
Our comprehensive database is a valuable resource that stores details of all work completed for clients
Monthly reporting
Every managed services client receives a set of reports each month that highlight performance
Fixed monthly costs
Viatek clients do not have to worry about bill shock, thanks to a fixed monthly cost agreement
Optional service delivery manager
If a client chooses, they can have access to their own service delivery manager
On-Demand Access to Consultants
When a client’s needs for technical support increase, Viatek can source and manage additional consultants to meet demand
