'FAQ' Guide to Consumables
Managed Consumable Supply - (Not Spares)
We operate on a “Just In Time” system ensuring that your consumables (toners, drums & waste containers) are supplied promptly when the machine alerts our system.
While we do not provide spare consumables for machines under contract, additional consumables can be purchased at a discounted price.
Auto Replenishment Alerts
Your machine communicates with our system approximately every four hours. When your consumables reach a threshold nearing replenishment, an alert will be sent to us allowing enough time to dispatch a toner before it reaches 0%.
This threshold is determined by your usage and location. Your machine may display a ‘low toner’ alert, if your machine is reporting to us you do you not need to take action.
Consumable Replacement
To maximise efficiency and avoid waste, please do not replace consumables until they are completely empty and your machine displays “Replace Now“.
Please ensure that the toner/drum is used in the machine it was intended for and avoid transferring them between devices, as this can disrupt the alert system. The machine serial number for the toner/drum can be found on the packing slip provided at delivery.
To replace the consumables follow these instructions:
1. Confirm that the machine is not operating, and open the front cover.
2. Place your hand under the toner cartridge, and slowly pull out the toner cartridge.
3.Take the new toner cartridge, and gently shake the cartridge up and down and left and right 10 times.
4. Orient the toner cartridge with the arrow (↑) facing up, and insert the cartridge until it stops.
5. Close the front cover.
Waste Toner Replacement
Waste toner containers cannot be emptied and must be replaced. Please do not shake the waste container, as this can cause the device to stop as it triggers the sensor as ‘full’.
For high-usage devices outside of close proximity to Viatek branches, a spare waste toner can be provided due to the rapid fill rate. Please contact us to request one if required.
Contact Us
If you have any concerns about your consumables supply, please contact us. We will address them promptly.
www.viatek.com.au | 1300 VIATEK (1300 848 295)