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Case Studies

Viatek | Australia

Our Print and Technology case studies provide insight into our customer experiences.

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SAP Consulting
Goodstart Early Learning
It was not only challenging to execute those processes but also to report on them in a way that met the needs of its executives and other compliance overseers.
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UCaaS
Ausure Horizon Insurance
The situation came to a head in 2019 when the company acquired another firm with key staff based in Melbourne and the Hunter Valley, The Phone system was unable to provide the level of support required.
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Hardware Solutions
Acumon
Acumon wanted an automated system that would integrate with the business applications they use to manage client information and data, including SharePoint, XeroCloud, Harmon. ie, Workflow Max and SuiteFiles.
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Consulting, IaaS, Managed IT Services, Networks, Professional Services, Security
Hargreaves Design Group
In recent years, the company has grown through acquisition and opened new offices in Melbourne Perth and Bunbury, all of which operate under the Hargreaves Design Group banner.
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Documents and Scanning
Thompson Brothers Transport
Thompson Bros had a highly paper-intensive con-note and delivery docket system, with the docket from every delivery filed in a pigeon hole. The system was very time, labour and hence cost intensive. Thompson Bros wanted to reduce the high reliance on paperwork, free up staff for other tasks and speed up the time taken to answer customer queries.
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Consulting, DaaS, IaaS, Managed IT Services, Networks, Professional Services, Security
RFI Technology Solutions
RFI had been operating with ageing wired and wireless networking infrastructure and a thin client solution that was reliant on centralised computing – technologies that were both approaching end-of-life and incompatible with the company’s strategic direction, which was to migrate IT services and applications to the cloud.
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Hardware Solutions
Cardinia Shire Council
Council was keen to reduce its print output from both an environmental and cost viewpoint by “printing smarter”. The same view of “working smarter” has driven improvements to service delivery through innovation, rather than employing more staff.
Professionals Real Estate
Professionals Real Estate
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Documents and Scanning, Hardware Solutions
Brad Jones Racing
Having the Viatek print solution throughout the business has reduced overall paper use and increased work efficiency. Because it’s a far simpler process, more documents are scanned instead of printed, which has more than halved BJR’s previously monthly print costs.
D'Aquino Group Of Companies Case Study
D'Aquino Group Of Companies
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Hardware Solutions
Health First Medical Group
As a new business, HFMG wanted its business-critical aspects of print, telecommunications and IT to be low-maintenance solutions that made the most of up-to-date technology, in the simplest format. They also wanted those services to be integrated into their other technology choices and software.
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Documents and Scanning, Hardware Solutions
Heard & Co. Real Estate
Having made the decision to form a new company, founders Greg Heard and Justine Corradi, along with their spouses fitted out their premises in December 2017, opening the doors on 15th January 2018.
Fastway Couriers Case Study
Fastway Couriers
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Outsourced Expert Scanning
France Family Funerals
France Family Funeral’s main aim was to improve efficiency and retain strict confidentiality. It wanted to remove the need for storage as much as possible and allow fast access to archives.
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Coldon Homes | Capeview Building Products
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Hardware Solutions
Beaconhills College
Beaconhills College has experienced huge growth in its student population across all three campuses. At the same time, the number of Multifunction Devices (MFDs) increased from four to 20, but there was no uniformity across the MFD fleet, with varying rental and service contracts starting and finishing on different dates.
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Security
Bowens Case Study
Bowens has experienced a rise in the use of technology to support its day-to-day operations. Many paper-based processes have been replaced with digital alternatives, while communication with suppliers and customers are increasingly taking place online.
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Documents and Scanning
Hockingstuart
The agency’s large rent roll resulted in a high volume of invoices needing to be processed. Although the barcode scanner was a quicker data-entry method, invoices still had to be handled one by one, which was becoming too time-consuming.
Macleod Street Medical Centre Case Study
Macleod Street Medical Centre
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Documents and Scanning, Hardware Solutions
Dubbo Christian School
DCS wanted a more effective, more user-friendly print-management solution, with technical service back-up and support equal priorities.
Gippsland Health Care Case Study
Gippsland Healthcare
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Documents and Scanning
Student Housing Australia
SHA wanted a solution that completely integrated with Console to eliminate manual data entry and intervention, and automate the entire process.