BROWN BALDWIN ACCOUNTANTS

Brown Baldwin Accountants is Shepparton's leading Tax and Accounting firm. With 50 staff, continuous growth and offices in Shepparton and Cobram, Brown Baldwin has developed into a large and successful accounting firm that provides management and accounting services to a vast range of clients.

“We were having a number of issues with the phone systems within our office.  Too much time was being spent trying to track down where staff were, at any given time. This also led to messages being taken incorrectly at times. The older handsets were a mix of different models and would cause problems any time we tried to relocate staff.

Having previously dealt with Viatek in the past for our copiers, we decided to get them and other companies to put forward proposals to address the issues we were experiencing.”

Robert Ralston, Business Manager, Brown Baldwin Accountants.

“Viatek, in collaboration with Zeacom put together a package which included a new phone system coupled with a Unified Communications solution to reduce the downtime we were experiencing with our old technology.  This gave us voicemail for our users, negating the chance of a message being incorrectly conveyed and freeing up our receptionists time for other tasks.

“Upon comparison with the other quotes we received, there was one clear winner.  We elected to go ahead with the full system as quoted because we could see that Viatek had taken the time to look deep into our business and tailor a package which would provide only the features that benefited us.

After a short wait, we decided to implement the system in steps as not to overwhelm the users given the amount of new features the system had to offer.  The roll out process inclusive of training took one day for handset updates, one day for PABX install and a final day for installation and training with the Zeacom rep for their software.”

Robert Ralston, Business Manager, Brown Baldwin Accountants.

The implementation of the Telstra Corporate Connect (TBS) rates saved a further 14% on calls on top of additional savings from their new plan.

Brown Baldwin also had access to Viatek’s exclusive client promotions, which meant considerable savings off the purchase of handsets and installation.

The Viatek solution has not only addressed Brown Baldwin’s current communications requirements but also provided a platform to support their business as it continues to prosper and grow into the future.

MANAGED COMMUNICATION SERVICES.

The Viatek NEC SV8100 solution included:

Implementing an auto attendant function.

Messages on hold.

Voicemail sent direct to email.

Integrate Outlook calendar to software console.

Function to record calls.

Integration of IP technology.

Capacity to grow with IP technology.

Integrated, easy to find contact details and caller identification.

Presence Management.

Solution Support.

As a result of Viatek’s NEC SV8100 solution, Brown Baldwin has

Improved Productivity by reducing time lost trying to locate staff.

Increased cost recovery through improved call cost accounting and the ability to record chargeable hours which can be exported and collated daily, weekly or monthly.

Increased revenue by receiving more calls into the business by reducing and/or eliminating hold times.

Access to Solution Support, toll free support number for all customer service enquiries.

Improved efficiency of phone lines and plans.