LATROBE VALLEY FUNERAL SERVICES

Latrobe Valley Funeral Services has been providing services to the people of the Latrobe Valley and beyond for 30 years. A service-oriented firm, the company now has 12 employees across three sites at Moe, Morwell and Traralgon.

Latrobe Valley Funeral Services has seen many changes in its industry but the core focus has always been that of providing personal service.  To this end, they required better access to data across the business and to improve business practices generally.

Sage Technology, Viatek's Joint Venture Partner, was engaged to implement a network and server project and to provide Latrobe Valley Funeral Services with specialist support to maintain their IT environment. Viatek Sage IT Services provides proactive IT management using remote support and monitoring technologies including:

• Performance, availability and predictive failure monitoring.
• Patch monitoring and management.
• Asset inventory.
• Virus definition monitoring and management.
• Basic system administration and maintenance such as:
• Resetting passwords.
• Assisting with basic shared folder creation and associated permissions.
• Creating and removing users from the user directory.
• Managing server-based print queues.
• Adding printers to the network.
• Minor software updates.
• Hardware and application support.
• First level support for line of business applications.
• Server disaster recovery.
• On-site service.
• Domain name management.
• Help desk and emergency support.
• Vendor management.

MANAGED IT SERVICES

Viatek Sage IT Service's Managed Services solution ensures that Latrobe Valley Funeral Services can rely on their IT environment.

The monitoring technology alerts Viatek Sage IT Service's Managed Services team to potential issues and allows them to be addressed promptly and typically without any business interruption. 

Latrobe Valley Funeral Services are kept fully informed about alerts, service activities and trends via monthly reports and regular review meetings with Viatek Sage IT Services.

"Efficiencies, time management and being able to focus on looking after our customers are more important to us than having to worry about our IT environment. We rely on Viatek Sage to just do the job to keep us running. It's mostly remote but so long as it's working, that's fine with us."

Paul McInnes, Director,
Latrobe Valley Funeral Services.