which optimum plan is right for your business?

Viatek offers three levels of Optimum Managed IT Services to meet the needs of businesses of all sizes.

PremiumCare

This plan provides full remote proactive network monitoring, maintenance, management, on-site support, server recovery and patch management. This service moves much of the risk of managing and maintaining your IT systems to Viatek so we have an incentive to ensure that you have very few problems. The only services that you pay extra for are special projects such as implementation of new systems
EssentialCare

This plan provides all the features of premium care with optional on-site support with Server Recovery and special project works carried out at an agreed hourly rate.
PrimaryCare

PrimaryCare is for businesses that already have an internal IT support team. Alerts generated from any detected problem will be sent to your team, or optionally escalated to Viatek’s Operations Centre or both for action. This service also provides full proactive network monitoring and automates many of the routine tasks associated with maintaining your IT infrastructure.

To discuss which plan is best for your business speak to a Viatek representative today, fill in the form above for an obligation FREE consultation, email us at enquiries at viatek dot com dot au or click here to call your nearest Viatek branch.

Click on the Optimum Plans icons in the diagram below for further information on each plan's services.

Optimum Plans	PremiumCare	EssentialCare	PrimaryCare
Systems monitoring Systems Monitoring Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of your business. Viatek receives instant notification of problems or changes such as low disk space, processor spikes and memory changes, which will enable us to investigate and resolve these issues quickly.
Backup job monitoring Backup job monitoring Back up monitoring ensures that your data backups, including client records, accounting records, intellectual property, correspondence and more, are taking place as scheduled and protecting your business from potential catastrophic loss.
In-house remote control of desktops & servers In-house remote control of desktops & servers Viatek uses remote control technology to access servers, workstations and mobile computers securely and quickly to resolve issues more quickly and increase your productivity. Exclusive to PrimaryCare
Asset data collection Asset data collection Good data empowers good decision making. Viatek’s asset data collection simply and easily records key hardware and software details to support warranty claims and help you to proactively plan and manage for infrastructure upgrades.
Unlimited remote customer support Unlimited remote customer support Unlimited support means than your employees can ask for help whenever they need it, without worrying about driving up costs. Viatek uses remote technology to provide quick and effective support to keep your systems running and your people working.
Business critical & Microsoft application support Business critical & Microsoft application support Viatek engineers will support your business-critical and Microsoft applications to install patches, roll out upgrades, and to act as your liaison with application vendors.
Patch management & application deployment Patch management & application deployment Automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and software updates. Patch management is not just scanning and applying patches. Often patches need to be deployed in a test environment, undergo an approval process or require multiple steps to deploy. Viatek enforces policies and addresses the complexities of software and security patch deployment.
Capacity Planning Capacity Planning Capacity planning is a strategic business activity that considers your current and future IT infrastructure, network and communications needs. Effective planning ensures that you have a healthy network that meets those needs.
Vendor management Vendor management Viatek will leverage its strong vendor relationships to source and procure the right technology based on your business requirements.
After hours support After hours support Businesses that rely on their IT infrastructure around the clock will benefit from the optional extra after hours support offered by Viatek.
Monthly executive reporting Monthly executive reporting Monthly reporting ensures that you are fully informed on the health of your network and systems, back up success and other business-critical information.
Unlimited on-site customer visits Unlimited on-site customer visits Most support can be delivered remotely; however, site visits are required for some works. PremiumCare clients enjoy the benefit of unlimited on-site visits to undertake these works at no extra cost. Exclusive to PremiumCare.
Server recovery service Server recovery service Onsite server recovery provides a rapid server restore service in case of hardware/software failure, using Network Storage Device (NAS) and server backup software. Normal off site back ups are still required as part of proper IT management. Exclusive to PremiumCare.