How Optimum Managed IT Services works

Analysis & Assessment

A Viatek Optimum audit and assessment provides a clear understanding of

• Your current IT infrastructure, uncovering hidden costs and risks
• Areas for performance improvement and potential savings

We assess and report on the

• Health of your server environment
• Effectiveness of your current back up regime
• Quality of Local and Wide Area Network equipment
• Effectiveness of your firewalls, passwords and permissions protocols, anti-virus and malware prevention
• Recommendations to bring your IT infrastructure up to an efficient, effective Standard Operating Environment

Management Reporting

Informative, easy to read reports, delivered directly to your inbox every month show you the health of your IT environment and the tasks we have performed.

Your dedicated Viatek Relationship Manager will meet with you regularly to ensure that we have a clear understanding of your ongoing business objectives.

Remote Management & Support

With Optimum Managed IT Services you gain access to our team of highly specialised and experienced engineers working from our remote Operations Centre for:

• Priority response to support requests
• Hardware fault resolution, including management of warranty issues
• Software deployment, updates and fixes
• Domain name management
• Asset and vendor management
• After hours support option

Your employees can log support requests via email or our dedicated support phone without worrying that each request is costing you more money.

Automate Monitoring and Management

We use a high-end IT management platform featuring an integrated set of tools to proactively monitor, manage and protect your network, including.

• Support for servers, desktops and line of business applications
• 24/7 monitoring & trend analysis
• Experienced Help Desk support
• Back up monitoring
• Server Recovery planning & management
• Patch management
• Anti-virus, Spyware and Network Security Management
• Data protection for regulatory compliance

Viatek engineers respond to alerts to resolve many issues, often before you are even aware of them. Up to 90% of IT issues are resolved remotely – often before you are even aware of them!

Optimise IT Environment

Many new Optimum Managed IT Services clients require assistance to bring their IT infrastructure up to a Standard Operating Environment level. Viatek aims to assists businesses to exceed standard operating levels.

Viatek works with clients to ensure that you understand the value of our recommendations. Our engineers design and implement a solution that meets your needs based on leading practice.

An optimised IT environment helps you to achieve the best outcomes..